We begin processing orders as soon as they are placed online. Orders are shipped Monday through Friday. Orders placed on weekends or statutory holidays will be processed on the next business day.

Please allow 5–7 business days for your order to be carefully prepared and shipped. While we strive to keep all products in stock, processing times may be extended during high order volumes or unforeseen circumstances.

No, we currently ship within Canada only. We are proud to serve families across Canada and ensure reliable, timely delivery nationwide.

All returned or exchanged merchandise must be unused, unworn, unwashed, and in its original, unopened packaging. Items without packaging (such as clothing or toys) must have all original tags attached.

Due to hygiene standards and manufacturer restrictions, certain items are final sale and are not eligible for return or exchange.

In-Store Returns & Exchanges

Refunds may be considered within 14 days of the original purchase date with a valid receipt. Exchanges may be considered within 30 days for eligible items.

All returns are subject to inspection and approval. Each request is reviewed on a case-by-case basis at our discretion.

Gift items returned with a gift receipt may be eligible for store credit within 30 days. Final Sale items are not eligible for return or exchange.

If you have questions regarding a specific item, please contact us at service@activebaby.ca prior to visiting the store.