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Returns & Exchanges

Returns & Exchanges

In-store Return & Exchange:

At Active Baby our customers can always be confident that we provide them with strictly brand new merchandise and that all our products attain a high standard of quality.

However if you wish to return your item you may do so for a refund, items must be brought back within 14 days of purchase with a regular receipt, or within 30 days of purchase for exchange. Receipts must be presented at the time of transaction. 

Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (un-opened). For clothing, toys, or other items without a box the original tags must be intact. 

Free Returns:

We at activebaby.ca are confident you will be happy shopping with us. However, if you are unhappy with your purchase and want a return/exchange, please give us a call at 1-877-986-8977 or send us an email at info@activebaby.ca requesting to send your product(s) back.

Once you’ve sent us a return request we will issue you a Return Authorization Form and a prepaid shipping label.

*Free Shipping only applies to regular priced items, as well as items that qualified for free shipping.

*Products purchased online, have up to 14 days from the date of shipment for all returns or exchanges.

*Shipping address for returns is as follows:

Active Baby
1985 Lonsdale Avenue
North Vancouver, BC, Canada. V7M 2K3

Final Sale:

  • Items that have been removed or taken out of their original packaging
  • Items that have been assembled or modified
  • Special ordered item
  • All sale & discounted items (online orders placed with a coupon code are considered discounted and thus are final sale)

For safety, health & hygienic reasons, some products are final sale. These products include, but are not limited to: 

  • Car seats 
  • Strollers
  • Breast pumps & accessories
  • Dock-A-Tots
  • Bottles and bottle nipples
  • Nursing pads and nursing accessories
  • Pacifiers and teething products
  • Bath tubs & bathing accessories
  • Swimsuits & safety vests
  • Safety gates
  • Skin Care products
  • Potties/Diapering products
  • Child carriers
  • Special order items

*Sale items such as “Deal of the Day/Week” items, promotions (that are not clearance) and certain 'in store specials' are eligible for exchange with products or store credit. Please contact your local store or customer service for clarification if you are unsure if a product is final sale or not.

Items that qualify for exchange or Store Credit ONLY:

  • Returns with Gift Receipt within 14 days of purchase

Special Order:

Special order is a term that we use to describe any product that we will order in for a customer that is not in our regular stock. This may be an item from a company whose products we carry, or an unlisted product that comes from a manufacturer that we currently deal with. Due to the fact that special orders are specifically for items that we do not carry as regular stock, we require full payment before ordering. There are no returns or exchanges on special orders.