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Frequently Asked Questions (FAQs)
Q: When do I start a baby registry?
Q: When do I start a baby registry?
A: Start your baby registry as soon you possible. This gives you enough time to plan for items that will take a bit longer with shipping and specially customized items such as furniture and strollers.
Q: How much is Active Baby’s completion discount?
Q: How much is Active Baby’s completion discount?
A: The completion discount is 10% off any one-time purchase on items remaining in your registry.
Q: When will I receive my completion discount?
Q: When will I receive my completion discount?
A: Let us know by email info@activebaby.ca when you are ready to use your completion discount. This is applicable any time after your registry has reached $300 and more in purchased items and more than 3 items added. This can be used any time before your registry expires which is 120 after your event date. Please put "Baby Registry" in your subject line when you email.
Q: What items should I put on my registry?
Q: What items should I put on my registry?
A: Put all items you need on your registry. Anything that you would like to be gifted to you can also be added.
Q: How do I share my baby registry?
Q: How do I share my baby registry?
A: When you have created your registry, your portal will direct you to the dashboard button where you get the option to share your registry. Click on it. This will bring you to a pop up which gives you the option to send through social media, email or with the URL link.
Q: Can I look up a registry in store?
Q: Can I look up a registry in store?
A: Yes, you can. Simply ask our store staff to assist!
Q: Can I scan items in the store to add to my registry?
Q: Can I scan items in the store to add to my registry?
A: Yes you can. Download the my registry app on your mobile device and login to your account. Click add items to cart and scan whilst in store.
Q: Can my gifts be shipped directly to me?
Q: Can my gifts be shipped directly to me?
A: Gifts can be shipped directly to you or to the gift giver for them to give you personally. This depends on the shipping options they choose at checkout.
Q: How will I know when an item is purchased?
Q: How will I know when an item is purchased?
A: When an item is purchased from your cart you will see it marked as purchased on your registry dashboard.
Q: How do I start a registry and am not ready to share it?
Q: How do I start a registry and am not ready to share it?
A: You have the option of making your registry public or private. Private means only you can search for your registry, it will not be visible to anyone. When you are all set up you change it to public and enjoy the gift giving experience.
Q: How do I personalize my registry?
Q: How do I personalize my registry?
A: On the dashboard you will see an option to personalize your registry by adding a thank you note, video or photo to engage your family and friends.