COVID-19 UPDATES

As many of you know, over the past few weeks we have been working extremely hard with our doors closed. Our team at all locations has been diligently processing orders, answering phone calls, messages, and seeing limited customers with appointments.  We are so pleased that as of Monday, May 25th, we are able to begin welcoming back our regular customer base. We have missed seeing you and look forward to getting back on track and provide your products and service upfront.  

However, it does not mean that we are relaxing our high standards of safety. We are taking this re-opening very cautiously as we are committed to providing a safe environment for your family and our staff.  

We ask that you carefully review our COVID-19 policies and procedures below:  

  • Ensure you are healthy with no signs or symptoms of being unwell (fever, cough, runny nose, shortness of breath) 
  • As protective measures, we encourage you to wear a mask while shopping at the stores. As an option, you can get a mask and gloves from our store for $1 if you don’t have a mask prepared. The proceedings on mask/gloves will all be donated to hospitals. 
  • We will take a maximum of 2 families or 3 people one time at the store to ensure social distancing (6 feet). 
  • We are trying to avoid cash transactions at this time. Please pay using a touch-less payment option (tap with visa or debit). 
  • If you have to shop with your children, please ensure they are in the stroller and not wondering around touching items and/or putting things in their mouth. We want them to be safe. 
  • We use industrial strength cleaners and follow strict disinfecting protocols for all high touch surfaces.
  • All staff are washing their hands and using sanitizer/gloves regularly throughout the day, we ask you to please do the same. 
Updated Store Hours: 
 
We are so excited to have our stores reopen to the public! However, to allow dedicated time for handling and shipping online orders, we will have to reduce our public hours so your orders can be processed in the mean time. Our team will stretch the operational hours during the day, to have both online & in-store customers taken care of. 
 
Public Store hours during COVID-19: 
 
North Vancouver 
  • 11am - 4pm 
  • Monday to Saturday
  • Sundays in our North Vancouver store will be dedicated to shipping & handling only, not opening to public. We are sorry that phone calls won't be answered in the NV store on Sundays as the team needs to go through all online orders that are pending or awaiting fulfillment. Un-interrupted shipping time without phone calls for one day a week is very needed!  
Langley
  • 11am - 5pm
  • Monday to Sunday

Vancouver 

  • 11am - 5pm 
  • Monday to Sunday 
Curbside pickup 
We totally understand if you are still not feeling entirely comfortable to shop in the store physically, and we encourage you to shop online with us. We will continue to offer curbside pick up at all three locations during regular store hours. Each store will have a pickup station near the door. 
 
Please wait for your Email NOTIFICATION before you come for your pick up. Some orders require extra days if items need to be collected from multiple locations, or need to be special ordered. Once your order is ready, we'll update your order status to be "Awaiting pick up". 
You don't need to phone us, just come to the door and let us know you are here for pick up upon your arrival, we'll help you from there.
 
Please have your order# ready, we normally search orders with order#. 
 
Pick up in North Vancouver:
 
You are welcome to come for pick-up during the public store hours from 11am - 4pm at our North Vancouver store. However, please be aware there is a chance of line waiting outside of the store and you might have to wait. 
 
"Pick-up Only" HOURS  @  North Vancouver store: 
4-6pm, Monday - Saturday
 
If you would like to avoid the line, please come between 4-6pm, Monday to Saturday. We have opened up "Pick-up Only" hours in North Vancouver to help reduce the stress of waiting time for pick-up. 
 
 
Pick up in Langley & Vancouver: 
 
11am - 5pm, Monday - Sunday 
 

We are thrilled to be able to open up our doors and welcome more customers to our stores. Looking forward to your visits! 
 
Thank you for shopping at Active Baby! We truly appreciate your support and commitment to shop local with us. We want all moms, babies, and families to be healthy and safe. Lots of love from Active Baby ❤

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