Conditions of Use

Payment Options

We currently accept Visa and MasterCard as forms of online payment. We accept Cash, Visa, MasterCard and Interac at store front. All transactions are in Canadian dollars (CAD$).

Online Purchase

The FASTEST way to receive your order is by submitting your order ONLINE using our convenient, inventory controlled, automatic shopping cart system. This way you will know exactly what is in stock and ready for immediate shipping. While we do try to maintain stock at all times, on occasion we may run out of an item and in using our shopping cart and checkout system, you will be aware of this immediately. Please don't despair if you receive an "out of stock" message. Email us your request! We are more than happy to accommodate custom or special orders in any way we can. While we are happy to process your order by email, orders placed through our shopping cart system and paid for through our online merchant account can be processed immediately and will generally ship the next business day.

Phone Purchases

If you would prefer to place your order over the phone, please do so. Just give us a call at 604-986-8977 and one of our sales associates will be happy to help you. Phone purchasing is available during our retail hours.

Pricing

Active Baby lists all prices in Canadian dollars. We believe we offer our customers an excellent value in price, service and quality of merchandise. It is one of our major policies to give you the best possible prices while maintaining this level of service, value & integrity of our quality products. Please note that the prices quoted on this website are estimates subject to adjustment by Active Baby retail store. Prices are subject to change without notice.

Price matching

If you find a lower advertised price we will match it!!

• If you are  buying something today and show us a copy of the competitor's current ad. We will check with the competitor that the item is in stock and available for sale at the advertised price we will then price match it.
• The advertised item must be for the same brand and model and the product must be new, and must be sold in Canada. Our price match guarantee does not apply to advertising errors or misprints, sale items, coupons, limited or minimum quantity or limited time offers, clearance items, or other special offers.

Order Changes

Any changes to orders must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. Please send all order changes or requests to service@activebaby.ca

Cancelling an Online Order

Cancellation requests must be received within 24 hours of placement of the original order. Cancellation requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. If you decide to cancel an order that has already been shipped, please contact our customer service department at service@activebaby.ca .

Special Order Policy

Special Order is a term that we use to describe any product that we will order in for a customer that is not in our regular stock. This may be an item is part of a series that we carry, or an unlisted product that comes from a manufacturer that we currently deal with. Due to the fact that special orders are specifically for items that we do not carry as regular stock, we require full payment before ordering and will not allow cancellation on orders.

Return Policy

We hope you will be thoroughly delighted with your purchase. If you are unhappy with your purchase, you may return any merchandise in "NEW and UNUSED" condition within 14 days of receipt for a refund, excluding shipping fees if you ordered online.

• "NEW and UNUSED" means saleable condition, not used, worn, dirty and not washed. For hygienic reasons, we are unable to accept returns with any indications that it has been opened, used, installed or applied. The returns must include the orignial tags and pacakages.
• Regular priced items returned in new condition, in original packaging, and accompanied by a STORE RECEIPT are returnable within 14 days for a full refund to the original method of payment. (i.e. if you paid Visa, your refund will be to your Visa card).
• Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.
• Clearance items are a final sale - absolutely no returns or exchanges.
• We care about your health and the health of your baby. Due to the hygienic nature of the following products, they are all sold as FINAL SALE. If you require return or replacement of any of these types of products, you will have to deal with the manufacturer directly, as we cannot, under any circumstance, accept these types of products back into our system:
• Feeding products (bottles, pacifiers, cups, etc) ; Toilet goods and potty training goods. The above items are FINAL SALE due to the nature of the goods. Any of these items WILL NOT be accepted for return at the retail stores or online.

As a courtesy to our online customers, We charges a standard shipping rate for orders with a single order. Return shipping cost may be significantly more than our flat rate and is the responsibility of the returnee. Please check with your carrier of choice for actual shipping rates prior to contacting Active Baby for a return authorization. Please use an insured shipping carrier and obtain a tracking number.

Active Baby is not responsible for items that may have become lost or stolen in shipment. If you would like to exchange for another item, please let us know when you are notifying us of the return. Actual Shipping and handling fees are non-refundable. You have up to 14 days from the date of shipment for all returns or exchanges.

Please Note: no refunds or exchanges will be processed without a receipt.

Instructions for Returns:

• Contact us at in (604)986-8977 or service@activebaby.ca to receive a Return Authorization.
• No returns will be accepted without a proper return authorization.
• If you have received a call tag from us, please print a copy and attach it to your box.
• Shipping address for returns is as follows:
  • Active Baby
  • Unit73, Capilano Mall, 935 Marine Drive
  • North Vancouver, BC, Canada. V7P 1S3